Wow.....updating the Gypsy should NOT be this difficult. When I got my Gypsy today I couldn't load any cartridges onto it because it needed to be updated. I followed the instructions to update, but the stupid CricutSync program keeps locking up. The last time I tried to update it just quit responding right before it wadld almost at the end....so I got part of the requiref update. Trying it again now. Will gave to keep my fingers crossed that it works...maybe my toes too.